FedEx CLAIMS 

 

ITEMS SHIPPED FROM VOODOO AMPS TO YOU

Customer Care - We check and inspect all products prior to shipping. All care has been taken to assure quality control and satisfaction of product.

At the time of delivery - if the box is obviously damaged, note this with the driver and refuse shipment. The item will be returned to us and we can evaluate if the item is damaged. If no damage is found customer pays for packing & shipping costs/charges. 

Damage - If hidden damage is noted (when box is opened), contact us at our Customer Service Department at (607) 256-0465 during our hours of operation. Hours are Monday-Friday 9:00AM - 5:00PM EST (NY Time).

Important  Do not discard or dispose of packing materials. Save box(s) and all packing materials – UPS will send a representative to inspect and/or pickup the box/item(s). If you dispose of the materials UPS/all carries will automatically deny the claim.

FedEx will generally pickup and ship the amp back to us. Once we have received the damaged item(s), we will evaluate the extent of damage, generate an estimate of repair and submit it to UPS on your behalf.

 

ITEMS SHIPPED TO VOODOO AMPS DAMAGED BEYOND REPAIR

Processing Fee  $50 to $75 processing fee will be assigned for all items are damaged beyond repair. IE: bench time to diagnose damaged item, processing/providing necessary photos, preparing damaged beyond repair statements, phone calls, faxes, emails, etc generally requires 1 to 1.5 hours of time.

Rebate  100% of the processing fee may be applied to a Modification. To utilize your rebate please a.) Include original invoice/receipt along with item being Modified b.) Rebate must be used within six (6) months from the date on original invoice/receipt.

Rebate of Processing Fee  100% of the Processing Fee may be applied to a future Modification.

Terms & conditions  

 

 

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